Do you Ship Internationally ?
Yes, we can ship internationally. If you country is not in the checkout list, please contact us at firstname.lastname@example.org and we will give you a quote for your order.
Who should I contact if I have any queries ?
The best way to contact us is by e-mail to email@example.com. We also have a phone line, but is not always open. We usually answer emails in less than 24 hours.
How do I track my order ?
Click on “Track your Order” at the top right corner of the page, or just enter into you Copech.com account. Your tracking information will be displayed there.
How can I cancel or change my order ?
If you need to change your order, send us an email as fast as possible to firstname.lastname@example.org
How can I return a product ?
If you need to return a product, send us an email to email@example.com and we will manage it. We will be glad to help and give you a return address.
How long will it take for my package to arrive ?
It depends of your country. Normally, it takes between 4 and 8 working days. Most of the products arrive in 72/96hs.
What are the available shipping methods ?
We work with several transport companies, such as DHL, Fedex, SEUR, Correos Express, GLS, TNT. Depending on your country, we will use the fastest shipping method available.
Do you provide any warranty ?
All of our products have a 2 year warranty directly managed by Copech.com. We will repair your item or provide you with a new one if necessary.
Do you have replacement/return guarantee ?
If you have any issues with your product, you want a different one or it just doesn’t fit your needs, we will replace it immediately or give you a refund. You have 30 days to place a return order from the day your product arrives.
I don't have PayPal account. Can I pay with Visa or Mastercard ?
Yes. You can use most debit or credit cards to make a purchase at Copech.com
We use PayPal as our main payment platform as it’s the most secure one for online transactions. However, you don’t need to have a PayPal account to buy from us. When you enter into the PayPal website at the checkout process, just choose the option “pay with debit or credit card”.
If you have any queries regarding this, don’t hesitate to contact us at firstname.lastname@example.org.